Privacy Policy

Last updated: 29 July 2026

Beyond Borders Parenting (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website and use our online parenting coaching services for multicultural families.

1. Who we are

Beyond Borders Parenting provides online coaching and resources for parents in multicultural and multilingual families. For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the data controller is Beyond Borders Parenting.

2. Personal data we collect

We only collect personal data that is relevant for providing our services or responding to your requests. This may include:

• Name – so we know how to address you.
• Email address – so we can respond to your enquiries and share coaching-related information with you.
• Message content – any information you choose to share in contact forms, emails, or during intake, such as your family situation, goals, or questions about our services.

We do not intentionally collect sensitive personal data (such as health or financial information) through this website. Please avoid sharing more information than is necessary for us to respond to your enquiry or provide coaching services.

3. How we use your personal data

We use the personal data we collect for the following purposes:

• To respond to enquiries – including answering your questions, providing information about our coaching services, and following up on your requests.
• To deliver coaching services – including scheduling sessions, sharing resources, sending session summaries or follow-up materials, and managing our coaching relationship.
• To manage our business – such as maintaining records for administrative and accounting purposes, and improving our services.

Our legal bases for processing your personal data under GDPR may include your consent, the performance of a contract (or steps taken at your request before entering into a contract), and our legitimate interests in operating and improving our services.

4. How we share your data

We do not sell your personal data to third parties.

We may share your data with trusted service providers who support our business operations, such as email providers, scheduling tools, and secure document storage. These third parties only process your data on our instructions and are required to protect it in line with applicable data protection laws.

We may also disclose your personal data where required by law, regulation, or court order, or to protect our legal rights.

5. How long we keep your data

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law.

• Enquiry data (name, email, and message content sent via contact forms or email) is typically retained for up to 12 months after our last correspondence, unless you become a client or request earlier deletion.
• Client data related to coaching (including communication records and session notes) may be retained for up to 6 years after the end of our coaching relationship, to comply with legal and accounting obligations and to respond to any follow-up questions.

When we no longer need your personal data, we will securely delete or anonymise it.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to help the site function properly and to understand how visitors use our pages.

• Essential cookies are necessary for the basic operation of the website (for example, to load pages correctly or remember your cookie preferences).
• Analytics cookies (if used) help us understand how visitors find and use the site, so we can improve our content and services. These cookies may collect anonymised or pseudonymised information about your device, browser, and interactions with the site.

Where required by law, we will ask for your consent before setting non-essential cookies. You can usually disable cookies through your browser settings, but this may affect how the website functions.

7. Your rights under GDPR

If you are located in the European Economic Area (EEA), the United Kingdom, or another region with similar data protection laws, you have the following rights in relation to your personal data:

• Right of access – to request confirmation of whether we process your personal data and to receive a copy of that data.
• Right to rectification – to ask us to correct or update inaccurate or incomplete personal data.
• Right to erasure (“right to be forgotten”) – to request that we delete your personal data in certain circumstances.
• Right to restriction of processing – to ask us to limit how we use your data in certain situations.
• Right to data portability – to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transferred to another controller where technically feasible.
• Right to object – to object to our use of your data where we are relying on legitimate interests as our legal basis.
• Right to withdraw consent – where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with your local data protection authority if you have concerns about how we handle your personal data. We encourage you to contact us first so we can address your concerns directly.

8. How we protect your data

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. International data transfers

Because we serve clients across borders, your personal data may be transferred to and processed in countries outside of your country of residence, including countries outside the EEA or UK. Where we transfer personal data internationally, we will take appropriate steps to ensure an adequate level of protection, such as using standard contractual clauses approved by the European Commission where required.

10. Contact details for privacy enquiries

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your GDPR rights, you can contact us at:

Beyond Borders Parenting
Privacy Enquiries
Email: [Insert Privacy Email Address]

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your personal data.